Terms & Conditions

Effective Date: 10.01.2025

General Terms and Conditions

The operator of the online store www.bacoga.shop (hereinafter referred to as the "Website") is Kaprál, s. r. o., with its registered office at Tatranská cesta 155/32, 034 01 Ružomberok, Slovakia. The company is registered under the business identification number IČO: 50012355, tax identification number DIČ: 2120152628, and VAT number IČ DPH: SK2120152628. It is listed in the Commercial Register of the District Court of Žilina, Section Sro., File No. 50042/L.

The seller, Kaprál, s. r. o., operates from the same registered address. For customer service inquiries, you can contact us via phone at +421 917 800 629 or email at [email protected].

Scope and Validity

These terms and conditions govern the legal relationship between the buyer and the seller, establishing binding rules for the sale of goods and the provision of services. They also apply to any additional agreements explicitly referring to them.

In matters not covered by these terms, the relevant provisions of the Slovak Commercial Code and other applicable legal regulations of the Slovak Republic shall apply.

Changes to the Terms

The seller reserves the right to update these terms and conditions as necessary. The revised terms take effect immediately upon publication.

Operating Hours

• Business Hours: Monday – Friday: 9:00 – 17:00
• Order Processing: Orders can be placed 24/7 and will be processed during business hours.

Orders and Payment Terms

Orders can be placed 24/7; however, they will be processed during business hours.

These terms and conditions define the commercial relationship between the buyer and the seller and establish binding rules for the sale of goods and the provision of services. They also apply to any additional contracts that explicitly refer to them. Any matters not covered by these terms shall be governed by the relevant provisions of the Commercial Code and other applicable laws of the Slovak Republic.

The seller reserves the right to update the terms and conditions at any time. The revised terms take effect immediately upon publication.

Methods of Ordering Goods

Products can be ordered via:

• Online store: www.bacoga.shop. The seller reserves the right to offer exclusive discounts or products available only for online orders.
• Phone: +421 917 800 629
• Email: [email protected]

Payments should be made based on the invoice sent to the buyer’s email. It is essential to include the variable symbol for correct payment identification.

Purchase Agreement

The purchase agreement defines the commercial relationship between the buyer and the seller according to these terms and conditions. The confirmation of receipt of goods via a delivery note, transport document, or invoice represents the acceptance of a legally binding purchase agreement.

Payment and Billing

The payment date is considered the date when the buyer’s payment is credited to the seller’s account or received in cash. Once payment is confirmed, the goods will be shipped to the buyer.

Every order must contain the following details:

• Buyer’s contact person: full name, address, and phone number.
• For business orders: the exact company name, address, contact person, company ID, tax ID, and VAT ID (if applicable), as well as a phone number and email.
• Ordered goods: product name and quantity.
• Delivery method: shipping address and preferred delivery option.
• Payment method: bank transfer, cash on delivery, or another agreed-upon method.

Phone Orders

When placing an order by phone, all necessary information must be clearly defined to prevent misunderstandings in the processing of the order.

Complete Order

Upon the buyer’s request and fulfillment of all the above conditions, an order is considered complete. In such cases, the goods will be shipped only when all items in the order are available in the required quantity.

Order Verification

Upon receiving a valid order, the seller will verify its details. This process includes confirming the type, estimated price, and quantity of products that will be delivered to the buyer. Once verified, the order is considered binding for both parties. However, this does not apply if the manufacturer discontinues the product or introduces a new version.

The seller may confirm the order by phone or email upon the buyer’s request. The seller’s obligation towards the buyer begins only at the moment of order confirmation.

Order Processing

Orders placed in the seller’s ordering system by 12:00 PM will be processed on the same day. Orders received after this time will be processed on the next business day.

Order Cancellation

Orders are legally binding, and their processing involves certain costs. If the buyer needs to cancel an order, they must do so in writing, either by mail or email. If the order has already been shipped, the seller reserves the right to charge a contractual penalty equal to the actual shipping costs incurred.

Documents

Invoice

An invoice is issued for every product ordered from the seller. It includes all legally required details, such as:

• The buyer’s order reference number
• Delivery method
• Payment terms
• Exact quantity of ordered goods
• Product or service description with itemized codes

The invoice is always sent with the goods. For in-person pickups, the invoice is handed over to the buyer personally. The invoice also serves as a delivery note.

Proforma Invoice

For orders requiring advance payment, the seller issues a proforma invoice. If the ordered goods are not in stock at the time of ordering, the proforma invoice will be issued only after the goods are received by the seller.

The payment for the proforma invoice must be credited to the seller’s account no later than three days from the invoice date. If this deadline is not met, the product reservation will be canceled, and the proforma invoice will be voided.

Credit Note

• Product Credit Note – issued to the buyer in case of incorrect delivery or defective goods supplied by the seller.
• Financial Credit Note – issued in cases of additional discounts within marketing promotions organized by the seller, provided all required conditions for the discount have been met.

Receiving Goods

The customer selects the preferred method of receiving the goods when placing the order.

Telephone Information

All information regarding products, prices, availability, delivery times, claims status, and other aspects of the business relationship between the seller and the buyer can be obtained directly from the seller via telephone or email.

Inquiry – Offer

For bulk orders, an individual offer can be prepared to best meet the buyer’s requirements.

Delivery of Goods

The order date is considered the day when the order was confirmed if received on a business day before 12:00 PM. Orders placed after this time will be processed on the next business day. The seller confirms the order via telephone or email.

Most standard products are in stock and can be delivered within 3 to 7 business days. If the customer fails to collect the goods without a valid reason, they must pay a contractual penalty equal to the full shipping costs. If the customer was unable to collect the package and agrees to a reshipment, they will be charged full shipping costs again.

If you do not receive your order within 3 weeks, please contact us. The delay may be due to an error on our side, your side, or the courier’s side (e.g., incorrect address, lost package, absence at delivery time). After reviewing the issue:

• If the error is on our side, you are entitled to a full refund.
• If the issue is caused by the courier, the courier is responsible for the loss.
• If the issue is on your side, the order can be reshipped, but you will be charged for the shipping costs.

Delivery via Zásilkovna

The customer is required to check the condition of the package upon receipt and should not accept it if the external packaging is visibly damaged. In case of damage:

• Accept the package from the courier and confirm receipt.
• Immediately inspect the contents and, if any damage is found, note it on the delivery document.
• Report the damage immediately by email to [email protected].

If the damage was visible upon receipt, it must be noted in the delivery report. Claims for mechanical damage that are not reported within 24 hours after signing the delivery note will not be considered, in accordance with the courier's shipping terms.

Product Returns

The buyer (consumer) has the right to return goods without providing a reason within 14 days from the delivery date, provided that the goods are in an undamaged condition, including original packaging and all accompanying documents. If the delivered goods do not match the order, the buyer is entitled to return them undamaged and complete, including all accessories (warranty card, manual, labels, etc.). The return shipment must also include proof of purchase.

If the goods are not returned within the specified period or are returned damaged, the seller reserves the right to refuse acceptance of the goods or to charge incurred costs and a cancellation fee of 10% of the returned product's value.

If all return conditions are met, the buyer will receive a refund for the total amount paid for the product. However, shipping and handling fees are non-refundable.

Repeated returns without valid reasons are considered unfair behavior. The company reserves the right to block purchases for the individual responsible.

Before sending back the returned goods, the buyer must inform the seller in advance, stating the reason for the return and the preferred method of financial settlement.

The seller will not accept unannounced returns!

Product Exchange

If the buyer wishes to exchange a product, it can be exchanged for another item. However, the buyer must inform the seller in advance to check product availability.

For product exchanges, the buyer covers the shipping costs to the seller, while the seller covers the shipping cost of the replacement product.

The buyer is obliged to accept the ordered goods. If the buyer fails to collect the goods, the seller reserves the right to claim compensation for damages equal to the full shipping cost. If the buyer does not accept the package upon first delivery, they must also pay the cost of the initial and repeated delivery.

Payment Methods

The customer selects the payment method when placing an order. If they choose to pay via bank transfer, payment must be received before the goods are dispatched.

Available Payment Methods:

• Bank Transfer – advance payment based on a proforma invoice, which is sent to the buyer via email within 2 business days after order confirmation. If payment is not received within 3 days, the product reservation will be canceled, and the invoice will be voided.
• Online Banking – direct payment from a bank account.
• Cash on Delivery – payment in cash upon receipt of the goods.

Complaints and Claims

Only products purchased directly from the seller are eligible for complaints or claims.

Types of Complaints:

• Product Defects – The functionality is tested by applying a small amount of the product (e.g., a few drops in an unused PET bottle cap and diluting it). If the product solidifies or crystallizes within 24 – 48 hours, it is considered defect-free and safe to use.
• Incorrect Deliveries – Orders that contain incorrect or incomplete items.

Complaint Request

Complaint requests must be submitted via email or postal mail. The seller will review the request and process it within the following timeframes:

• If the request is submitted before 14:30, it will be processed on the same business day.
• If the request is submitted after 14:30, it will be processed on the next business day.
• For complaints related to incorrectly delivered goods, the complaint will be assessed within 2 business days from the date of submission.

Warranties

1) BCG Cleaning Products

The manufacturer BaCoGa Technik and the seller Ivana Jašurková guarantee the high quality and effectiveness of cleaning products, provided that the technical guidelines of BaCoGa Technik GMBH are followed. If the product is misused (e.g., exceeding the exposure time), the warranty becomes void.

The warranty applies only if routine maintenance is performed by an installer in accordance with our technical guidelines and if chemicals from BaCoGa Technik GMBH are used. Improper transport, storage (e.g., exposure to frost), or incorrect application may reduce the effectiveness of the product, thereby voiding the warranty.

The warranty does not apply if cleaning agents were not completely removed from the pipeline systems.

2) BCG Sealing Products

The manufacturer BaCoGa Technik guarantees the durability and effectiveness of its sealing products. The crystalline "plugs" that form in leaking areas are permanent and resistant to aging.

Beyond the above warranty conditions, BaCoGa Technik GMBH offers an additional warranty to contractual partners. If a manufacturing defect is found in a BaCoGa Technik GMBH product, it will be replaced free of charge. However, additional warranty claims, such as compensation for damages due to non-performance, are excluded.

BCG technology cannot be used to seal leakage points where movement occurs between the sealed components, such as:

• Dislodged "T-joints"
• Unsealed or unpressed joints
• Cracked pipes due to thermal expansion
• Any installation where proper mounting procedures were not followed

Sealing excessive expansion gaps (caused by thermal length changes) cannot always be guaranteed.

Improper transport, storage (frost), or incorrect application may reduce product effectiveness, voiding the warranty. The warranty is also void if sealing products were not fully removed from pipeline systems.

3) Consequential Damages

We do not accept liability for consequential damages resulting from faulty deliveries or product failures if the application was not performed by a certified professional trained in using BCG products. Any goodwill settlements do not constitute formal warranty recognition.

As customer satisfaction is our priority, we strongly recommend contacting BCG technician Mr. Jašurka at +420 602 252 509 before making a purchase. He can assist you in selecting the correct product, determining the required quantity, and providing application guidance.

Privacy Policy

By using this online store, the buyer agrees to the collection and processing of information about themselves and their purchases. This online store fully complies with Act No. 18/2018 Z.z. on the Protection of Personal Data in Information Systems.

Note:

Our online store reserves the right to withdraw the guarantee of data security in the event of a server breach by an unknown attacker (hacker). In such cases, the above-mentioned data handling rules do not apply. If such an incident occurs, the operator will immediately notify law enforcement authorities and provide them with all available information about the attacker. All visits to the website are logged.

Agreement with Terms and Conditions

The buyer declares that before placing an order, they have read and agreed to the terms and conditions and the complaint policy without reservation.

Disclaimer

The colors of the products displayed on the buyer's screen may differ from the actual color of the items. Each display device has different color settings and hardware specifications, which may cause slight variations in the product's color representation.

Contact Before Purchase

To ensure customer satisfaction, we recommend contacting us via email or phone before making a purchase. We will be happy to assist you in selecting the right product, determining the necessary quantity, and providing guidance on its proper application.