Privacy Policy

Effective Date: 10.01.2025

Introduction

Welcome to www.bacoga.shop (the “Website”). At Kapral, s.r.o., we value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, services, and products.

Information We Collect

1. Personal Information Provided by You

• When using our contact form, you provide your name, email address, and details of your inquiry or communication regarding our products or services.
• When registering for an account or placing an order, we collect:
  • Name and surname
  • Address
  • Phone number
  • Company name and tax ID (if applicable)

2. Automatically Collected Information

• Analytics Data: We use tools such as Google Analytics, Google Tag Manager, Google Ads, Facebook Pixel, Bing Webmaster Tools, and Google Search Console to collect information about your interactions with our website, including pages viewed, time spent, and user behavior.
• Cookies: Our website utilizes cookies to enhance user experience, including session cookies for logins (via OpenCart) and cookies related to analytics tools and marketing.

3. Payment Information

• When processing payments, third-party payment processors (such as banks or credit card companies) may collect payment information to complete transactions. Bacoga BCG® does not store your payment card details.

How We Use Your Information

The data we collect is used for the following purposes:

• To process and deliver your orders.
• To respond to your inquiries and provide customer support.
• To improve our website, products, and services through analytics and user feedback.
• To send promotional materials and updates (if you have opted in).
• To comply with legal and regulatory requirements.

Third-Party Sharing

We may share your data with the following parties:

• Service Providers: Payment processors, shipping carriers, and email communication platforms.
• Analytics and Marketing Tools: Providers such as Google and Facebook for tracking and analyzing website usage and delivering targeted advertising.
• Legal Obligations: We may disclose information to comply with legal requirements or protect our rights.

Cookies and Tracking

Cookies are used on www.bacoga.shop to enhance user experience and support website functionality. These include:

• Session Cookies: Required for account logins (via OpenCart).
• Analytics Cookies: Used by tools such as Google Analytics and Facebook Pixel.
• Marketing Cookies: Support personalized advertising and retargeting.

You can manage cookie preferences through your browser settings.

Data Retention

We retain your data as follows:

• Account information is stored for as long as your account remains active.
• Transactional data is retained to comply with financial and legal regulations.
• Analytics data is anonymized and stored for analysis and reporting purposes.

Data Security

Bacoga BCG® uses technical and organizational measures to safeguard your data. These include encryption, secure servers, and restricted access to sensitive information.

Your Rights

You have the right to:

• Access your personal data and request corrections.
• Withdraw consent for marketing communications.
• Request data deletion where legally permissible.
• Lodge a complaint with a data protection authority if you believe your rights have been violated.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +421 917 800 629

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices. Please check back regularly to stay informed.

Data Sales

We do not sell your data to third parties.